Thank you for shopping with Sihong County Muzhitang Department Store. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns policy below:

1. Return Eligibility

We accept returns for items that are:

• Unused and in their original condition.
• In the original packaging.
• Returned within 14 days from the date of delivery.

Please note that some products may be excluded from returns for hygiene or safety reasons. These exclusions will be clearly noted on the product page.

2. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team at [email protected] to initiate the return process. Include your order number, the item(s) you wish to return, and the reason for the return.
2. Once your return request is approved, we will provide you with instructions on how to send the item(s) back.

3. Return Shipping

Customers are responsible for the return shipping costs, except in cases where the item received was damaged, defective, or incorrect. It is recommended to use a trackable shipping service or purchase shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refunds

Refunds will be processed once we have received the returned item and confirmed that it meets our return criteria. Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by either offering a replacement or issuing a full refund.

6. Exchanges

We currently do not offer exchanges. If you would like a different item, please return your original purchase and place a new order for the desired item.

7. Non-Returnable Items

Certain items may not be eligible for return due to their nature. These include:

• Items that are marked as non-returnable on the product page.
• Items that have been used or altered in any way.
• Gift cards and other non-returnable products.

8. Changes to the Returns Policy

We reserve the right to modify or update this Returns Policy at any time. Please review it periodically to stay informed about any changes.

If you have any questions regarding our returns process, please don’t hesitate to contact us at [email protected].

Thank you for your understanding and for choosing Sihong County Muzhitang Department Store!