Thank you for shopping with Sihong County Muzhitang Department Store! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping. Please review our shipping policy below for more details.

1. Shipping Methods

We offer various shipping methods to cater to your needs, including USPS, FedEx, UPS, and DHL. The available options will depend on your location and the size of the items you’ve purchased. Shipping times and fees vary depending on the shipping method selected and your delivery address.

2. Shipping Charges

Shipping charges will be calculated during checkout based on your delivery address and the shipping method chosen. Please note that additional charges may apply for expedited or international shipping.

3. Processing Time

All orders are processed within 1-3 business days. Please note that processing time does not include weekends or holidays. If there are any delays in processing your order, we will notify you via email.

4. Delivery Time

The estimated delivery time depends on the shipping method and destination:

• Standard Shipping: 5-7 business days (domestic)
• Expedited Shipping: 2-3 business days (domestic)
• International Shipping: Varies by destination (customs and transit time may affect delivery)

Please note that these are estimated delivery times and actual delivery may vary depending on your location, postal services, or other unforeseen factors.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information for your package. You can use this information to track your order’s status and estimated delivery date.

6. International Shipping

We currently offer international shipping to select countries. Customs fees, taxes, and duties may apply depending on your country’s regulations. These additional charges are the responsibility of the customer.

7. Shipping Restrictions

We are unable to ship to certain addresses due to restrictions in place by shipping carriers or regulations in specific regions. If we are unable to fulfill your order, we will notify you promptly.

8. Lost or Damaged Items

If your order is lost or damaged during transit, please contact our customer service team immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

9. Address Accuracy

Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for any delays or issues arising from incorrect or incomplete shipping information provided at checkout.

10. Changes to Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on our website, and you are encouraged to review this policy periodically.

If you have any questions or concerns about our shipping policy, please feel free to contact us at [email protected].

Thank you for choosing Sihong County Muzhitang Department Store!